Submit Your Resume

Drop files here, or browse

We are staffing a full-time position as a Help Desk Technician (Active Secret Clearance) in Washington, DC.

Duties include:

As a Help Desk Technician, you will help enable our customers to work efficiently using Palantir products by providing them support including:

  • Responding promptly to requests for support, escalating appropriately
  • Building a history of support trends for the Palantir team to prioritize
  • Cultivating relationships with 'power users' with a focus on User Enablement
  • Working alongside Help Desk Technicians from other customer programs, building rapport and insight into user support processes to relay back to the product engineering team and others for exercise support
  • Gathering necessary information and responding to customer inquiries over email/through JIRA
  • Recreating and diagnosing of issues reported by the client
  • Triaging, tracking, and correctly routing support requests across the Palantir team
  • Collaborating with Palantir engineering and product teams to resolve problems and find solutions
  • Coordinating and managing customer contact for product and user issues across a global user base
  • Help new users ramp up on the Palantir Gotham product

 

Requirements:

  • Must be a US CITIZEN AND POSSESS A SECRET SECURITY CLEARANCE (current)
  • Customer support and enablement experience
  • Responsiveness, effective prioritization strategies
  • Ability to work within an agile Palantir team
  • Strong written and verbal communication skills
  • Strong organization and attention to detail
  • Use of task ticketing and tracking systems
  • Ability to quickly ramp up on Palantir Gotham and deployment specific workflows
  • Skillful customer engagement on complex, sensitive topics

 

Desired skills include:

  • Experience in the military intelligence community/ with government information technology. Specifically, Army is preferred, but any military experience is helpful.
  • Knowledge of or curiosity about intelligence report preparation
  • Experience supporting Palantir products or other data integration technologies

 

Excellent benefits!

PLEASE USE REFERENCE #062003