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We are staffing a fulltime position as a Desktop Support Technician in Aberdeen, MD.

Duties include:

•             Desktop software support

•             Respond to and resolve help desk tickets

•             Install and support Government furnished software and hardware

•             Service all tickets for installation and replacement of printer toner cartridges

•             Service all tickets for installation/replacement of printer fuser kits

•             Provide IAVA/STIG compliance for all supported laptops and desktops

•             Analyze network failures

•             Provide written evaluations, procedures, checklists and instructions for CIO approval

•             Provide technical advice and IT Acquisition planning support

•             Provide off-site support

•             Provide rapid response for Very Important Personnel (VIP)

•             Report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W

•             Provide support on NIPR and SIPR networks, or in standalone, nonnetworked operating environment

•             Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance

•             Transfer of user data

•             Use CECOM IT asset management system in performance of IT lifecycle replacement

•             Install network Multi-Function Printers (MFP)

•             Provide IAVA/STIG compliance for all supported laptops, desktops and printers

•             Perform hard drive sanitization as required

•             Analyze new hardware performance and issues

•             Provide written evaluations, procedures, checklists and instructions for CIO approval

•             Provide technical advice

•             Packing, transportation, unpacking, configuration and set-up of the system(s) both to and from the destination

•             Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required.

•             Assemble and/or disassemble equipment upon arrival to a receiving point. The contractor shall distribute items/furniture to the customer IAW guidance received from the Government.

•             Assist in loading and unloading inventory

•             Transport equipment to and/or from designated locations.

•             Transport excess equipment to the appropriate disposal point designated by the Government.

•             Safeguard and protect all resources being moved during the entire transfer process to prevent damage.

•             Use padding for equipment and/or furniture when appropriate

•             Inspect and immediately report any damages to the COR.

Requirements include:

MUST BE A US CITIZEN and possess a SECRET (active or interim) CLEARANCE

Desktop Software support

Security + Cert

DoD 8570.01 M Baseline Certification Required (Security+ or equivalent)

DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)

Supported Command Integration Program (SCIP).


*Great benefits including 401K, Medical, Dental, Vision, Short and long term disability, Life Insurance, AD&D, Continuing education, and more!