Information Technology Associate (IT Tech Support)

We are staffing a fulltime position as an Information Technology Associate / Tech Support) in Washington, DC.(metro accessible)

Duties include:

· Provide tech support to all employees in the main office as well as to satellite offices

· Create user accounts for all new hires

· Train new hires on use of all software applications related to their role

· Troubleshoot system outages

· Configure and install hardware, software, printers, scanners, copiers and phones

· Ensure conference rooms are set up properly for meetings with proper telephonic and or audio-visual equipment that may be required.

· Other duties as assigned

Requirements include:

· Must be eligible to work in the US without sponsorship

· One to two years of related IT experience (required);

· Experience with MS Office, Windows, Google Workplace, Microsoft 365

· Excellent interpersonal and communication skills, both verbal and written;

· Excellent organizational skills with strong attention to detail;

· A commitment to social, economic and racial justice

· Experience with case management software such as LegalServer is desired

· Ability to multi-task and prioritize assignments;

· Desire and ability to take initiative on projects;

· Ability to work both independently and in collaboration with others;

· An understanding of the nonprofit world/working with limited resources

Generous benefits package includes salary, fully paid health insurance (for the employee), annual discretionary retirement match, 12 paid holidays, three personal days and generous annual and sick leave allotments starting at 15 days of vacation and 15 days of sick leave per year. ?

PLEASE USE REFERENCE #092201