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We are staffing a fulltime position as a VTC and A/V Support Technician in Aberdeen, MD. The VTC Technician handles the daily operations and technical support of VTC/AV hardware, and software, provides training on all hardware and software located in the VOC, and provides instructions to CECOM personnel in the use and operation of portable VTC systems. The employee conducts pre-conference testing and setup, as well as, diagnoses, troubleshoots and resolves wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications.
Duties include:
• Scheduling of classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meeting
• Management and operation of the Video Operation Control (VOC) facilities
• Daily operations and technical support of VTC/AV hardware, and software
• Provide training on all hardware and software located in the VOC.
• Provide instructions to CECOM personnel in the use and operation of portable VTC systems
• Conduct pre-conference testing and setup
• Diagnose, troubleshoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications
• Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette (building 6008) Auditorium and Multi-Purpose Rooms. One VTC operator assigned during all business hours.
• Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Myer Auditorium, Building 6000. One VTC operator assigned during all business hours.
• Provide enhanced VTC operations for several NIPR and SIPR facilities
• Provide enhanced VTC operations services to the CECOM Command Group by handling GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events. The Contractor shall ensure two-person integrity during major command events.
• The Contractor shall provide technical advice, training, documentation, or assistance with operation of CECOM customer-operated small office VTC systems or VTC Carts located in C5ISR campus spaces as required.
• Assist with processing accreditation documentation for VTC systems.
• Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.
Requirements include:
- MUST BE A US CITIZEN and possess a SECRET CLEARANCE
- Must have experience with VTC / AV equipment
*Great benefits including 401K, Medical, Dental, Vision, Short and long term disability, Life Insurance, AD&D, Continuing education, and more!
PLEASE USE REFERENCE #102202
